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Volkswagen Passat 2002 Complaint

Complaint about ELECTRICAL SYSTEM : IGNITION

SAN DIEGO, CA

Consumer Complaint:
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN SHAKING VIOLENTLY AND SHUT DOWN IN THE MIDDLE OF AN INTERSECTION. THE VEHICLE THEN SKIDDED INTO AN INTERSECTION AND ALMOST STRUCK A CHILD. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE IGNITION COIL HOUSING BURNED. THE DEALER WOULD NOT REPAIR THE VEHICLE OR ALLOW HIM TO PAY $785 WITH A CREDIT CARD TO REPAIR THE IGNITION COIL. THE TURBO COIL ALSO FAILED; HOWEVER, THE DEALER DOES NOT AGREE WITH THIS DIAGNOSIS. THE MANUFACTURER WAS UNABLE TO ASSIST. THE CONTACT ALSO SMELLED ELECTRICAL WIRING BURNING. HE STATED THAT OIL BREAKS DOWN PREMATURELY, WHICH CAUSED THE ENGINE TO SEIZE AND THE VEHICLE TO OVERHEAT. THE MANUFACTURER STATED IN WRITING THAT THEY SEE NO REASON WHY THEY SHOULD OFFER ANY ASSISTANCE, AND THAT THERE WAS A PREVIOUS RECALL ON A CASE BY CASE BASIS RELATED TO OTHER ENGINE FAILURES. THE FEDERAL TRADE COMMISSION COMPLAINT NUMBER WAS 13323205. THE CURRENT MILEAGE WAS 101,222 AND FAILURE MILEAGE WAS 86,000.

Date of Incident:
20080313

Vehicle was involved in a fire.