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Hyundai Sonata Gls 1999 Complaint

Complaint about STEERING

SOUTH RIVER, NJ

Consumer Complaint:
ON 1/7/08 WHILE DRIVING '99 HYUNDAI SONATA GLS TO WORK, PULLED RIGHT PROCEEDING DOWN ROAD. POSSIBLE LEAK FROM BRAKE CYLINDERS/ BRAKE LINES, NOTHING. RETURN TRIP, VEHICLE EXTREMELY ERRATIC STEERING. TOOK TO DEALER OF PURCHASE (BB HYUNDAI, SOUTH BRUNSWICK, NJ). DELIVERED ON 1/07/08 BY DRIVING VEHICLE. VEHICLE EXTREMELY DIFFICULT TO STEER/ CONTROL, DRIVING SPEED 25-30 MPH. VEHICLE DELIVERED TO BB W/96062 MILES. SERVICE MGR (LC) TOOK INFORMATION REGARDING PROBLEM - DIAGNOSTIC COST OF $95 +TAX. AGREEMENT MADE TO DETERMINE FAILURE. INFORMED BY SERVICE MGR OF PROBLEM - SUB-FRAME RUSTED AWAY - COST IN EXCESS $3400. WHY NOT COVERED BY WARRANTY (10 YR OR 100,000 MILES) -"RUST' WAS COVERED. TOLD AUTO NOT ALLOWED ON ROAD. QUESTION ABSENCE OF WARRANTY SINCE SUB-FRAME REQUIRED PART OF FRONT DRIVEN AUTO. RESPONSE GIVEN - BUY A NEW CAR. REFUSED AUTHORIZATION TO REPLACE SUB-FRAME. I CONTACTED HYUNDAI USA CORPORATE CS (J) PROBLEM CONVEYED /WHY NO WARRANTY COVERAGE. REPLY-"YOU MUST LIVE BY WATER,YOU ARE IN NJ, WHY IT RUSTED OUT". TOLD ARRANGEMENTS MADE FOR FURTHER INVESTIGATION. REC'D CALL (LC) CONTACT FROM HYUNDAI, REP TO REVIEW NEXT DAY, WITH CALL FROM LC. ON 1/11/08, NO RESULTS FROM LC, TO CALL BACK. LC CALL AT 1PM, HYUNDAI, AS A GOOD WILL GESTURE, TO COVER COST OF SUB-FRAME, NOT LABOR; COSTS UNKNOWN. RECALL HYUNDAI(D) "I NEVER HEARD OF SUCH A PROBLEM!', TRANSFER TO J -ADVISED TO 'JUMP ON OFFER". RECALL LC, COST UNKNOWN. COSTS REQUIRED BY DIR/PARTS/ HYUNDAI. RECALL HYUNDAI (T)"HYUNDAI IS AWARE OF PROBLEM - RUSTING SUB-FRAMES, WORKING ON SAME". REQUEST SUPERVISOR, COMPANY POLICY DIRECTIVE, PARTS DIRECTOR WITH AUTHORITY. CONTACT BBB, 1/12/08, CALL LC, NO COST VALUE FROM MAINTANENCE SUPERVISOR COST. LC CALL@ 4 PM - COST $850, NEED OKAY TO CONTINUE. RECALL LC 5 PM - OK. INFORMED NEW SUB-FRAME WOULD NOT ARRIVE UNTIL 1/16-1/17/18. REQUESTED OLD SUB-FRAME UPON PAYMENT OF LABOR - UNABLE TO COMPLY WAS THE ANSWER. *TR

Date of Incident:
20080107