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Ford Taurus 2002 Complaint

Complaint about SUSPENSION : REAR : SPRINGS : COIL SPRINGS

WEST BLOOMFIELD, MI

Consumer Complaint:
THE LEFT REAR COIL SPRING ON THE 2002 FORD TAURUS FRACTURED TWO DAYS AGO. THE CAR ONLY HAS 31,249 MILES ON IT. NOT ONLY DID THE COIL SPRING BREAK, WHICH IN TURN, SEVERELY DAMAGED LEFT FRONT TIRE, IT ALSO CAUSED THE SUSPENSION TO DROP, DAMAGING THE REAR STRUTS. THE RIGHT REAR COIL SPRING WAS ALSO RUSTED AND BREAKING APART. I HAD TO REPLACE BOTH REAR COIL SPRINGS, BOTH REAR STRUTS, LEFT REAR TIRE ,AND HAD TO HAVE AN ALIGNMENT. I HAVE BEEN INFORMED THAT SINCE THE CAR WAS A 2002 MODEL YEAR IT WAS NOT COVERED UNDER THE NHTSA RECALL # 04V332000 / FORD TAURUS 1999-2001 REGARDING COIL SPRINGS, EVEN THOUGH IT WAS THE SAME IDENTICAL PROBLEM. I FELT THAT FORD WAS LIABLE TO COVER ANY COSTS ASSOCIATED WITH THE BREAKAGE. NHTSA WAS INVESTIGATING AT THIS MOMENT OVER 131 COMPLAINTS RECEIVED OF REAR COIL SPRING FRACTURE IN THE TAURUS 2001 AND 2002 MODELS. REVIEW OF LITERATURE INDICATED THAT DEFECTIVE COIL SPRINGS ON 1992-2004 AEROSTAR, FOCUS, SABLE, TAURUS, AND WINDSTAR MODELS MAY SUDDENLY BREAK, PUNCTURING THE FRONT TIRE , AND LEADING TO LOSS OF STEERING CONTROL. UNDER SAFETY IMPROVEMENT CAMPAIGN NEGOTIATED WITH NHTSA FORD SHOULD REPLACE BROKEN COIL SPRINGS AT NO CHARGE UP TO 10 YEARS/UNLIMITED MILEAGE. *AK

Date of Incident:
20070506