Home :: Chevrolet :: Malibu :: 2004

Chevrolet Malibu 2004 Complaint

Complaint about VEHICLE SPEED CONTROL : CRUISE CONTROL

GLENN DALE, MD

Consumer Complaint:
MY DAUGHTER'S 2004 CHEVROLET MALIBU ACCELERATES AT DIFFERENT TIMES WHILE DRIVING. (THE CRUISE CONTROL IS NOT ENGAGED!). MOST TIMES IT HAS BEEN SITTING IN A HOT PARKING LOT AND IT HAPPENS WHILE DRIVING NORMALLY (35 - 50 MPH). SHE HAS HAD TO PULL OFF TO THE SIDE OF THE ROAD, PUT BOTH FEET ON THE BRAKE, PUT IT IN PARK - IT STILL ACCELERATES. SHE HAD HER CAR TOWED TO THE DEALERSHIP AND THEY DIDN'T FIND ANYTHING. IT OCCURED AGAIN A FEW MORE TIMES SINCE THEN. IT HAPPENED AGAIN ON JULY 30 WHILE DRIVING HOME FROM WORK. SHE IMMEDIATELY CALLED THE DEALERSHIP, HAD IT TOWED THERE, AND ALSO CONTACTED GM. THEY DID NOT FIND ANYTHING WRONG AGAIN AND MADE HER FEEL LIKE SHE WAS IGNORANT. THE SERVICE MANAGER HAD A BLACK BOX INSTALLED, WHERE IF IT HAPPENS AGAIN, SHE CAN PUSH THE BUTTON AND IT WILL RECORD THE INSTANCES. SHE HAS HAD PEOPLE RIDING WITH HER WHEN IT HAPPENS AND THEY ALSO WILL ATTEST TO THAT THE INCIDENT OCCURRED. SHE IS AFRAID TO CONTINUE DRIVING HER CAR AND WE DON'T WANT HER TO EXPERIENCE OR CAUSE AN ACCIDENT. SHE MAY NOT BE AS LUCKY THIS TIME EVEN THOUGH SHE HAS THE"BLACK BOX" TO RECORD THE INCIDENT. WE DON'T WANT TO RISK OUR DAUGHTER'S LIFE FOR A MACHINE. PLEASE LET US KNOW WHAT ELSE TO DO. CONNIE CRONIN (MOTHER). *AK

Date of Incident:
20040730