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Honda Element 2003 Complaint

Complaint about VISIBILITY : WINDSHIELD

SAINT LOUIS, MO

Consumer Complaint:
ON FRIDAY MARCH 12, 2004 I WENT TO LUNCH AND RETURNED TO MY CAR THREE HOURS LATER TO GO HOME FOR THE DAY. UPON ENTERING MY HONDA ELEMENT I NOTICED A CRACK IN MY WINDSHIELD THAT WAS NOT THERE THREE HOURS EARLIER WHEN I HAD GONE TO LUNCH. HONDA ISSUED A SERVICE BULLETIN BACK IN MAY 2003 FOR THE 2003 ELEMENT IN CERTIAN VIN #'S (OF WHICH MY ELEMENT FALLS IN) ABOUT STRESS FROM THE FLANGE ON THE WINDSHIELD CAUSING IT TO CRACK. UPON TAKING MY ELEMENT TO STEPHEN VINCEL HONDA IN ELLISVILLE, MO FOR INSPECTION THEY HAVE CLAIMED THAT IT WAS HIT BY A ROCK THAT CAUSED IT TO CRACK. THIS IS THE SECOND WINDSHIELD I WILL HAVE TO REPLACE IN AN 8 MONTH TIME FRAME. THE FIRST WAS CAUSED BY A ROCK THROWN FROM A SEMI, THE SECOND WAS SUPPOSED TO HAVE BEEN CAUSED BY A ROCK (ACCORDING TO HONDA). I AM DISSAPOINTED AND ANGERED THAT HONDA HAS ADMITTED A PROBLEM AND ISSUED A SERVICE BULLETIN, YET REFUSES TO CORRECT THE PROBLEM. I AM ANGRED THAT DUE TO EITHER POOR QUALITY MATERIALS OR POOR DESIGN I AM FORCED TO PRESENT ANOTHER CLAIM TO MY INSURANCE WHEN HONDA SHOULD BE CORRECTING THEIR OWN MISTAKES. *AK

Date of Incident:
20040312