NEWARK, DE
Consumer Complaint:
I HAVE OWNED A 2002 SUBARU OUTBACK STATION WAGON SINCE AUGUST 2002, AND HAVE EXPERIENCED A VERY FREQUENT (DAILY TO WEEKLY) BUT INCONSISTENT HESITATION AND SHUDDER WHILE ACCELERATING FROM A STOP. IT OCCURS IN 1ST AND 2ND GEAR, AND IS PRONOUNCED IN COLD STARTS ONLY. THE HESITATION AND CLUTCH SHUDDER ALSO IS PRONOUNCED IN STOP AND GO TRAFFIC, IN FIRST OR SECOND GEAR - IN THIS SITUATION, THE CAR LUNGES OR LURCHES FORWARD UNTIL THE SPEED INCREASES TO OVER 10 OR 15 MPH. THIS CAUSES A SAFETY CONCERN AT LOW SPEEDS, AND THE START OF ACCELERATION FROM A STOP. HAVE TAKEN IT TO THE SUBARU DEALER ON SEVERAL OCCASIONS, BUT THEY HAVE NOT BEEN ABLE TO FIX THE PROBLEM. THE PROBLEM APPEARS TO BE QUITE PROMINENT IN OTHER SUBARU OUBACKS AND OTHER MODELS (BASED ON OTHER NHTSA COMPLAINTS, AND POSTINGS ON THE WWW.UTLIMATESUBARU.NET (SEARCH FOR SHUDDER OR HESITATION AND YOU CAN FIND HUNDREDS OF SIMILAR COMPLAINTS). A TROUBLE FILE HAS BEEN SET UP WITH SUBARU AMERICA. HOWEVER, THE PROBLEM CONTINUES TO PERSIST.*AK
Date of Incident:
20040315
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