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Volkswagen Passat 2003 Complaint

Complaint about VISIBILITY : WINDSHIELD WIPER/WASHER

DRESHER, PA

Consumer Complaint:
I OWN A 2003 VW PASSAT, THE NEW STYLE WINDSHIELD WIPERS ARE USLESS IN SNOWY AND/OR ICY CONDITIONS. THE SNOW AND ICE ACCUMULATEON THE WIPPING BLADE WITH NO WHERE TO DISCHARGE IT. THIS OCCOURS ON EVERY SWIPE NOT AFTER LONG TERM USE. I COMPLAINED AT THE DEALERSHIP AND VW AND WAS TOLD NOTHING CAN BE DONE BUT WAS TOLD THAT OTHER OWNERS COMPLAIN ABOUT THE WIPERS. DURING SNOW CONDITIONS I HAVE TO DRIVE AT 20-25 MPH AND TURN THE WIPERS OFF. I NOTICED ON THE 2004 MODELS A SMALL CHANGE IN THE DESIGN OF THE WIPERS, THERE MUST BE A REASON WHY A CHANGE WAS IMPLEMENTED ON A ONE YEAR DESIGN, BUT VW WILL NOT ADMIT OR CHANGE MY WIPER. I AM NOT A MECHANICAL ENGINEER BUT COULD SEE THE PROBLEM WITH THE DESIGN ONLY ONE HOUR AFTER CONSTANTLY STOPPING TO CLEAR THE ICE/SNOW OF THE WIPER BLADE. HOPE THAT SOMEBODY WILL LOOK AT THIS PROBLEM. *AK

Date of Incident:
20030216