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Honda Odyssey 2003 Complaint

Complaint about SEATS : MID/REAR ASSEMBLY

SUFFOLK, VA

Consumer Complaint:
TO WHOM IT MAY CONCERN: I AM WRITING YOU WITH MUCH PAIN AND DIFFICULTY. TODAY WHILE I WAS ATTEMPTING TO PULL MY BENCH SEAT OUT OF THE STORAGE WELL, IT MALFUNCTIONED AND SLAMMED DOWN WITH ITS FULL WEIGHT AND CRUSHED MY ARM. I WENT TO THE DOCTOR AND AFTER X-RAYING IT, FOUND OUT THAT IT IS BROKEN! I HAVE BEEN IN SEVERE PAIN ALL DAY. AND TO MAKE MATTERS WORSE MY HUSBAND, WHO IS SERVING ON THE U.S.S BAATTON , CANNOT HELP ME IN A TIME OF TRANSITION. I HAVE TO MOVE 2 KIDS, 3 DOGS, AND MY ENTIRE HOUSEHOLD TO NORFOLK, VIRGINIA ON MONDAY!!! I AM APPALLED THAT THESE BENCH SEATS HAVE NO KIND OF SAFETY MECHANISM TO KEEP THEM FROM FALLING FULL FORCE, INJURING THE PEOPLE. AND I SHUTTER TO THINK WHAT WOULD HAVE HAPPENED IF MY 2 YEAR OLD WAS NEAR BY AND HAD HER ARM (OR WORSE) INJURED. I LOOKED THOROUGHLY THROUGH THE OWNERS MANUAL AND FOUND NO WARNING WHAT SO EVER OF THE POSSIBILITY OF THIS MALFUNCTION. NOW I AM NOT ONLY GOING TO HAVE TO SUFFER THIS INJURY, BUT I HAVE TO COPE WITH EXTRAORDINARY PAIN AND DIFFICULTY DURING WHAT IS ONE OF THE MOST STRESSFUL PERIODS IN OUR LIVES. I AM INSISTING THAT YOU PUT SOME SORT OF SAFETY CATCH LOCK ON THESE SEATS IMMEDIATELY! NOT ONLY COULD OTHER PEOPLE BE SEVERELY INJURED LIKE ME, BUT A CHILD COULD DIE FROM SUCH AN INCIDENT. YOU WILL BE HEARING FROM MY ATTORNEY FURTHER ON THIS MATTER, BUT AS FOR NOW, I INSIST THAT YOU DO SOMETHING TO PROTECT OTHER CONSUMERS. I AM ALSO SENDING A COPY OF THIS LETTER TO THE BETTER BUSINESS BUREAU, CONSUMER REPORTS, THE TRANSPORTATION SAFETY INSTITUTE, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, AND ANY OTHER CONSUMER PROTECTION AGENCY THAT I CAN FIND. SINCERELY, CRISTIE ESCANDON. *AK

Date of Incident:
20040311

1 person injured.