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Volkswagen Jetta 2004 Complaint

Complaint about ENGINE AND ENGINE COOLING : ENGINE

CHESAPEAKE, VA

Consumer Complaint:
PURCHASED 2004 VW JETTA GLI ON 3/5/04 WITH DELIVERY ON 3/7/04. CAR HAD 41 MILES AT DELIVERY. BY MONDAY, 3/8/04 NOTICED BURNING SMELL ON DRIVER'S SIDE OF CAR WHILE SHIFITING BETWEEN 1ST & 3RD GEARS. ALSO NOTICED VIBRATION IN BRAKE PEDAL AT IDLE AND VIBRATION IN STEERING COLUMN WHILE BRAKING. COMPLAINED AT DEALERSHIP THAT CAR WAS FAILING WITH 181 MILES ON THE ODOMETER. SERVICE TECH TEST DROVE THE CAR WITH ME. COULD NOT IDENTIFY BURNING SMELL, BUT SUGGESTED I TRY DRIVING THE CAR WITHOUT THE SEAT HEATERS ON TO SEE IF IT MADE ANY DIFFERENCE (IT DIDN'T). DON'T UNDERSTAND WHY THERE'D BE A CONNECTION BETWEEN RPM'S AND THE SEAT HEATERS. WILL HAVE TO GO GET A FIRE EXTINGUISHER TO CARRY IN THE CAR AS A PRECAUTION, I SUPPOSE. MAJOR PROBLEM WAS THE VIBRATION IN STEERING WHEEL UPON BRAKING. TURNS OUT ALL 4 BRAKE ROTORS WERE WARPED (AT 181 MILES???). TECHNICIAN REPLACED ALL 4 BRAKE ROTORS AND FRONT BRAKE PADS. VIBRATION IN BRAKE PEDAL AT IDLE WAS EXPLAINED AS BRAKE VACUUM PUMP REGENERATING PRESSURE. SALES MANAGER I SPOKE WITH COULDN'T UNDERSTAND WHY I WAS UPSET SINCE THEY WERE WILLING TO FIX THE CAR.*AK

Date of Incident:
20040309