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Mercury Mountaineer 2002 Complaint

Complaint about STRUCTURE : BODY : TAILGATE : HINGE AND ATTACHMENTS

CLEVELAND, OH

Consumer Complaint:
WHILE DRIVING IN COLD WEATHER DRIVER'S SIDE WINDOW FELL OFF TRACK, CAUSING THE GLASS TO FALL INSIDE THE PANEL OF THE DOOR FRAME. ONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER, AND MECHANIC REPLACED THE WINDOW. ALSO, CONSUMER WENT TO LIFT UP THE TAILGATE AND THE CABLE SNAPPED IN HALF. CONSUMER WAS ABLE TO PUT THE CABLE IN THE BACK OF THE TRUNK. HOWEVER, MECHANIC INFORMED CONSUMER THAT VEHICLE WAS NOT ON RECALL OR UNDER WARRANTY. *AK

Date of Incident:
20031223