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Ford Windstar 2001 Complaint

Complaint about STRUCTURE : BODY : DOOR

FAIRHAVEN, MA

Consumer Complaint:
I OWN A 2001 FORD WINDSTAR SEL WITH POWER SLIDING DOORS. I AM CONCERNED WITH THE PROBLEM I AM HAVING BECAUSE ONE OF THE MECHANISMS USED TO OPERATE THE DOOR IS INOPERABLE AND THE DOOR NO LONGER WORKS ELECTRICALLY. THE STANDARD COST FOR THIS REPAIR IS $1800.00, ALOT OF MONEY FOR A DOOR REPAIR. MY CONCERN IS THAT IF THE POWER MECHANISM IS NOT WORKING THESE DOORS SHOULD BE ABLE TO OPERATE SAFETLY MANUALLY. THAT IS NOT THE CASE THE DOOR IS EXCESSIVELY HEAVY (HEAVIER THAN A MANUAL DOOR) AND WHEN THE VECHICLE IS ON AN INCLINE THE DOOR WILL NOT STAY OPEN. I HAVE TWO CHILDREN (AGES 3 AND 1) AND I AM CONCERNED FOR THEIR SAFETY WITH THIS DOOR. I FEEL THERE SHOULD BE SOME SAFETY PRECAUTION TO HOLD THE DOOR OPEN WHEN THE POWER FAILS. THE DOOR SHOULD REQUIRE SOME SORT OF SLIGHT TUG OR PULL TO CLOSE NOT JUST GRAVITY. I THINK IF THIS ISSUE IS NOT RESOLVED ON THESE POWER DOORS SOMEONE IS GOING TO LOSE A FINGER, HAND OR MUCH WORSE. OTHERWISE I THINK THAT MANUFACTURERS SHOULD MAKE THESE REPAIRS MORE AFFORDABLE, MOST FAMILIES (WHICH IS THE MAJORITY OF OWNERS OF MINI-VANS) ARE ON TIGHT BUDGETS AND $2000.00, IS JUST OUTRAGEOUS FOR A DOOR REPAIR! *AK

Date of Incident:
20040207