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Chevrolet Silverado 2003 Complaint

Complaint about POWER TRAIN : TRANSFER CASE (4-WHEEL DRIVE)

FINDLAY, OH

Consumer Complaint:
ON THE ADVICE OF COUNCIL, I HAVE BEEN INSTRUCTED TO OUTLINE AND DOCUMENT TO GENERAL MOTORS CORP. DETAILS CONCERNING A VEHICLE INCIDENT THAT TOOK PLACE ON JANUARY 29, 2004, APPROXIMATELY 7:45 PM, WHILE DRIVING OUR 2003 CHEVY SILVERADO 2500HD (VIN#1GCHK29U03E369348) MY WIFE AND I WERE DRIVING ON S.R. 224 EAST OF FINDLAY AT 40MPH WHEN WITHOUT WARNING, THE ENTIRE FRONT END LOCKED UP ON THE VEHICLE (LATER DUPLICATED BY THE SERVICE TECHNICIAN AT LARICHE CHEVROLET IN FINDLAY, OHIO) THROWING MY WIFE AND I VIOLENTLY AGAINST OUR RESTRAINTS. THIS RESULTED IN A TOTAL LOSS OF CONTROL AND INABILITY TO MOVE THE VEHICLE FROM ONCOMING TRAFFIC. WE WERE STRANDED IN THE MIDDLE OF A ROAD THAT IS FREQUENTED BY SEMI TRAILERS AND VEHICLES TRAVELING IN THE 55-60MPH RANGE, AND WERE COMPLETELY UNABLE TO GET THE VEHICLE TO MOVE. THE VEHICLE WOULD NOT GO FORWARD OR BACKWARD. AFTER PUSHING THE 2WD/4WD BUTTONS FRANTICALLY ON THE DASH AND SHIFTING FROM PARK TO REVERSE TO DRIVE, THE VEHICLE FINALLY MOVED IN REVERSE (2WD). I THEN SHIFTED TO DRIVE AND WAS ABLE TO PULL INTO A NEARBY DRIVEWAY. AFTER TESTING THE VEHICLE UP AND DOWN THE DRIVEWAY, WE PROCEEDED TO GET OFF THE MAIN ROAD AND WENT DIRECTLY HOME (APPROXIMATELY 0.5 MILES). THE VEHICLE WAS TOWED TO LARICHE CHEVROLET THE FOLLOWING MORNING. (COMPLETE BACKGROUND OF SERVICE WORK IN MEMO PAGE) AS YOU CAN SEE THIS WAS A TERRIFYING EXPERIENCE FOR BOTH OF US, LEAVING MY WIFE UNWILLING TO TRAVEL IN THIS VEHICLE. FORTUNATELY, OUR PROBLEM WAS DUPLICATED BY A TECHNICIAN AT LARICHE CHEVROLET WHO IN THE MANAGER'S WORDS YOUR TRUCK ABOUT PUT MY SERVICE TECH THROUGH THE WINDSHIELD". BECAUSE WE ARE AFRAID TO RIDE IN THIS VEHICLE, WE ARE ASKING TO HAVE CHEVROLET EXCHANGE THIS VEHICLE WITH ANOTHER EQUIVALENT MODEL. THIS WAS OUR SECOND CHEVROLET IN 2 YEARS, SO WE ARE HAPPY WITH THE BRAND, JUST NOT THIS TRUCK. PLEASE ADVISE US OF YOUR DECISION. *AK

Date of Incident:
20040129

1 person injured.