OAKLEY , CA
Consumer Complaint:
YAMAHA MOTORCYCLE MIDNIGHT STAR RECALL FOR TANSMISSION. THE YAMAHA CORPERATION HAS NOT BEEN ANY HELP WHAT SO EVER IN ASSISTING WITH TIMELY REPAIRS, OR FORTHCOMMING WITH ANY INFORMATION WHAT SO EVER. ALL THAT THEY CAN TELL ANYONE IS THAT THEY HAVE KNOW IDEA WHEN PARTS MAY BE AVAILABLE. THIS IS INEXCUSEABLE FROM SUCH A LARGE CORPORATION. THEY HAVE TOLD US NOT TO RIDE BUT OFFER NO RESOLVE FOR THOSE OF US THAT DEPEND ON OUR VEHICAL FOR DAILY USE. THEY HAVE TOLD ME THAT I MUST FIND A WAY TO GET IT TO THEM, AS THEY DO NOT OFFER TOWING, AND THEY ARE NOT GOING TO WARRENTY THEIR WORK FROM THEIR OWN FACTORY TRAIND TECH'S. THIS WHOLE IDEA OF HAVING TO HAVE A BRAND NEW VEHICAL TORN APART AND REBUILT WITHOUT SO MUCH AS A GARRANTEE IS LUDICRIST. AND WITH NOW DATE IN SIGHT FOR REPAIRS. THEIR ATTITUDE IS TOTALY UNACCEPTABLE AND THERE SO CALLED CUSTOMER SERVICE DEPT ISN'T ANY BETTER. THEY HAVE TAKEN OUR MONEY, AND WITH SOME PEOPLE STILL MAKING PAYMENTS, THEY OFFER NOTHING IN ANYWAY TO HELP OUT EXCEPT SIT IN SILINCE AND WAIT AND WE'LL CALL YOU. HERE WE ALL SIT WITH NOTHING MORE THAN A FOUTEEN THOUSAND DOLLAR PIECE OF ART WORK. I WOULD CERTAINLY HOPE THAT THE NHSTA WOULD STEP IN A ASSIST ALL OF US THAT HAVE BE DISPOSED BY THIS WHOLE PROCESS, AFTER ALL WHAT IS CONCIDERED TO BE A TIMELY REPAIR ???? PLEASE STEP IN, AND ASSIST ! SIGNED ,ROBED AND ABUSED. *AK
Date of Incident:
20040109
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