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Saturn Vue 2003 Complaint

Complaint about POWER TRAIN : AXLE ASSEMBLY

PARSIPPANY, NJ

Consumer Complaint:
I HAVE BROUGHT MY CAR BACK A TOTAL OF 5 TIMES TO SATURN OF MORRISTOWN WITH A COMPLAINT OF A SHIMMY/SHUDDER IN THE CAR AT HIGHWAY SPEEDS. INITIALLY THE COMPLAINT WAS FROM 50-75 BUT AFTER THEIR 4TH FIX, THE SHUDDER BEGAN AT 45A ND WAS REALLY BAD AT 65. SATURN IS IN ITS FINAL ATTEMPT TO FIX THE CAR, DENIES THE CAR IS A LEMON, HAS TOLD ME SATURN KNOWS OF THE PROBLEM WITH THE CAR BUT HAS TRIED EVERY FIX AND THEN SOME AND MY CAR WON'T RESPOND TO ANY FIXES AND THAT THEY CAN'T FIX THE CAR YET THEY REFUSE TO BUY IT BACK CLAIMING THEY ARE WITHIN THEIR ALLOTED TIME AS A FINAL FIX. FEBRUARY 15 IS THE 12TH CONSECUTIVE DAY WITHOUT MY CAR AND THE 24TH CUMULATIVE DAY. THEY WILL NOT CONTACT ME, I ALWAYS HAVE TO BE THE ONE TO CONTACT THEM AND THE WOMAN I AM SPEAKING WITH AT SATURN AT THE CUSTOMER CARE CENTER REFUSES TO ALLOW ME TO SPEAK TO ANYONE ELSE. THE SHIMMY/SHUDDER HAS BEEN IN THE CAR SINCE DAY ONE AND EVERY TIME THEY GAVE IT BACK TO ME THEY SAID IT WAS ROAD TESTED GOOD YET I COULD IMMEDIATELY UPON REACHING HIGHWAY SPEEDS FEEL THE SHUDDER. I DON'T UNDERSTAND HOW THEY COULD HAVE GIVEN IT BACK TO ME 4 TIMES SAYING IT WAS GOOD AND YET KEEP IT FOR THIS LENGTH OF TIME AND REFUSE TO ACKNOWLEDGE IT AS *AKA LEMON CONSIDERING THEY KNOW OF THE INHERENT DEFECT.*AK

Date of Incident:
20031125