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Volkswagen Jetta 2002 Complaint

Complaint about POWER TRAIN : CLUTCH ASSEMBLY

KALAMAZOO, MI

Consumer Complaint:
MY VEHICLE WAS REPURCHASED BY VWOA (VOLKSWAGEN OF AMERICA) FROM THE FIRST OWNER FOR A RECALL PROBLEM. WHEN I PURCHASED THIS VEHICLE IT CAME WITH AN ALL INCLUSIVE 12 MONTH/12,000 MILE WARRANTY AND THEN THE REST OF THE 4 YEAR/50,000 MILE WARRANTY. AT 11,700 MILES THE CLUTCH STARTING STICKING AND WOULDN'T SHIFT, THE CAR ALSO WOULD GO TO HIGH RPMS WHEN ACCELERATING, EVEN IF ONLY A LITTLE. THE NEXT DAY, I GOT OUT TO GET GAS AND I SMELLED BURNING. I LOOKED UNDER THE HOOD AND I COULD TELL SOMETHING WAS BURNT. I CALLED VW FIRST THING MONDAY MORNING AND HAD IT TOWED TO THEM. THEY TOLD ME THAT THE CAR "MAY BE" UNDER WARRANTY. I HAVE A DOCUMENT THAT CLEARLY STATES THAT IT IS. THEY CONTACTED THEIR SERVICE REP, FRED HINGLE, AND WAS TOLD THAT IF IT WAS NOT "WEAR AND TEAR" THAT IT WOULD BE COVERED. WELL VW TORE THE CAR APART, AND AFFIRMED THAT IT MUST BE WEAR AND TEAR, DO TO THE BURNT CLUTCH AND FLYWHEEL. AFTER THIS I DID SOME RESEARCH AND FOUND THAT MANY PEOPLE AT MYVWLEMON.COM HAVE HAD PROBLEMS WITH THE CLUTCH GOING OUT AT 9,000 TO 26,000 MILES, INCLUDING CAR AND DRIVER GUIDE, WHO TEST DROVE THE JETTA AND HAD THE CLUTCH GO OUT AT 26,000 MILES, AND THESE ARE PROFESSIONAL DRIVERS! THEY TOLD ME THE REPAIRS WOULD TOTAL 1551.00 DOLLARS ALMOST 10% OF WHAT I PAID FOR THE CAR. MR. HINGLE THE CORPORATE REP REFUSES TO SPEAK WITH ME. I BELIEVE THE CLUTCH USED IN THIS MODEL AND YEAR IS INDEED DEFECTIVE AND VWOA REFUSES TO DISCLOSE IT.

Date of Incident:
20031213