KEARNEY, NE
Consumer Complaint:
GOOD MORNING, I AM WRITING IN REGARDS TO THE ISSUE OUTLINED BELOW. I HAVE CUT AND PASTED THE EMAIL I RECEIVED FROM GENERAL MOTORS IN REGARDS TO MY INQUIRY ABOUT INTERMITTENT WIPERS ON OUR 1996 S-10 BLAZER. AS I EMAILED BACK TO GENERAL MOTORS, OUR VEHICLE HAS OVER 70,000 MILES (EXCLUSION OF SPECIAL POLICY 02054); HOWEVER, I A FEW CONCERNS: 1) GENERAL MOTORS REPLACED A DEFECTIVE PART WITH ANOTHER DEFECTIVE PART. 2) GENERAL MOTORS IS USING THE AGE/MILEAGE OF A VEHICLE TO AVOID REPLACING A DEFECTIVE ITEM THAT IS A MAJOR SAFETY ISSUE - CAUSING REDUCED VISIBILITY. I WOULD APPRECIATE YOUR CLARIFICATION ON THIS ISSUE. THANK YOU FOR YOUR ASSISTANCE! BEST REGARDS, CHARLES BECK EMAIL FROM GENERAL MOTORS: THANK YOU FOR CONTACTING THE CHEVROLET CUSTOMER ASSISTANCE CENTER. WE APPRECIATE YOUR OWNING A 1996 BLAZER AND WE APOLOGIZE FOR YOUR DISSATISFACTION AND FRUSTRATION OVER THE REPAIRS THAT HAVE BEEN NEEDED ON THE WINDSHIELD WIPERS. YOUR BLAZER WAS INCLUDED IN THE RECALL FOR THE WINDSHIELD WIPERS THAT WAS ISSUED IN 1998. THIS REPAIR WAS COMPLETED ON YOUR VEHICLE IN DECEMBER OF 1998. NOW IT APPEARS THAT YOUR BLAZER MAY BE INCLUDED IN SPECIAL POLICY #02054, WHICH COVERS WIPER FAILURE DUE TO A CRACKED CIRCUIT BOARD: SOME CUSTOMERS OF 1996-1997 CHEVROLET BLAZER, S10 PICKUP VEHICLES NOT INVOLVED IN RECALL 98043 MAY EXPERIENCE A WINDSHIELD WIPER FAILURE DUE TO CRACKED SOLDER JOINTS ON THE CONTROLLER CIRCUIT BOARD. THIS SPECIAL POLICY COVERS THE CONDITION DESCRIBED ABOVE FOR A PERIOD OF 7 YEARS OR 70,000 MILES (112,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP, OR FOR THOSE VEHICLES CURRENTLY OUTSIDE OF THIS COVERAGE, UNTIL FEBRUARY 29, 2004. THE REPAIRS WILL BE MADE AT NO CHARGE TO THE CUSTOMER. WE HAVE CREATED A COMPUTER FILE, 1-172249532, TO NOTATE YOUR CONCERNS. *AK
Date of Incident:
20031206
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