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Dodge Durango 2001 Complaint

Complaint about SEATS : FRONT ASSEMBLY : POWER ADJUST

PITTSBURG, CA

Consumer Complaint:
I OWN A 2001 DODGE DURANGO WITH POWER SEATS. THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED. THE FIRST TIME WAS REPAIRED UNDER WARRANTY BEFORE THE PART COMPLETELY FAILED. THE SECOND TIME THE PART COMPLETELY FAILED AND IS CURRENTLY BEING REPAIRED UNDER WARRANTY. THE DRIVERS POWER SEAT BRACKET HAS METAL ROD RUNNING FROM LEFT TO RIGHT UNDER SEAT THIGH AREA. THIS METAL ROD IS USED TO LIFT AND ADJUST THE SEAT HEIGHT. THERE ARE METAL WASHERS ATTACHED TO SERVO MOTORS THAT FATIGUE AND WEAR OUT. AT FIRST SEAT BEGINS ROCKING SLIGHTLY BACKWARD ON ACCELERATION. EVENTUALLY WASHER(S) FAIL CAUSING METAL ROD TO MOVE FREELY WITHOUT ANY STABILIZATION. IF DRIVERS SIDE POWER SEAT IS LOWERED ALL THE WAY TO THE FLOOR AND ALL THE WAY BACK THE SEAT APPEARS STABLE. IF DRIVERS SIDE POWER SEAT IS RAISED AND ADJUSTED FOR SMALLER DRIVER AND THE WASHER HAS BROKEN, THE SEAT FALLS BACKWARD SEVERELY AND HAS THE POTENTIAL FOR CAUSING A SEVERE ACCIDENT. I'M A MEMBER OF THE DURANGO OWNERS CLUB (HTTP://WWW.DURANGOCLUB.COM/CEILIDH/CEILIDH.HTML) AND SEVERAL MEMBERS ARE ENCOUNTERING ISSUES WITH THE SEATS ROCKING BACK AND FORTH OVER TIME. TO DATE, WE ARE THE ONLY ONES IN YOUR CLUB REPORTING THAT THE SEAT ACTUALLY BREAKS AND FALLS BACKWARDS. *LA

Date of Incident:
20011111