ORINDA, CA
Consumer Complaint:
WHILE DRIVING MY 2000 FORD F-350 ON FREEWAY 80 WEST FROM DAVIS CA, THE RIGHT REAR FIRESTONE STEELTEX ATX SIZE 245/75X16 DEVELOPED A LARGE BUBBLE AND TREAD SEPARATION. TIRE IS FACTORY SUPPLIED ORIGINAL WITH ONLY 30,760 MILES ON IT, TREAD STILL HAS 25% OF DEPTH LEFT. TIRE WAS ALWAYS NOTED TO HAVE RUN HOTTER THAN THE OTHERS, BUT DID NOT GIVE ANY WARNING THAT FAILURE WAS EMMANENT. WHEN I QUESTIONED 2 FIRESTONE DEALERS ABOUT THE HIGH RATE OF FAILURE FOR THEIR TIRES, I WAS TOLD THAT THESE TIRES HAVE ALWAYS BEEN GOOD AND THIS HAS NOT BEEN A PROBLEM. WHEN I QUESTIONED THEM ABOUT GETTING A SETTLEMENT TOWARD BUYING ANOTHER BRAND OF TIRE, THEY GOT QUITE UPSET AND DEFENSIVE, REFUSING TO DO ANYTHING EXCEPT A PRORATED AMOUNT TOWARD A NEW FIRESTONE TIRE. I TOLD THEM I WAS NOT INTERESTED IN HAVING ANOTHER FIRESTONE TIRE, AND THEY WOULD NOT DO ANYTHING ELSE. I WAS NOT AT ALL HAPPY ABOUT THE WAY I WAS TREATED, OR ABOUT HAVING TO SHELL OUT FOR ALL NEW TIRES, SINCE I DON'T TRUST THE FIRESTONE TIRES REMAINING ON THIS TRUCK.*AK
Date of Incident:
20030728
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