WEST SALEM, OH
Consumer Complaint:
SIDE VIEW MIRRORS VIBRATE SO BADLY THAT YOU CANNOT SEE ANYTHING IN THEM. EVERYTHUNG IS A BLUR. THE PROBLEM IS WORSE THE FASTER YOU GO. AT HIGHWAY SPEEDS OF 60-65 MPH IT IS THE WORST. THE PROBLEM HAS EXISTED SINCE THE VEHICLE WAS NEW (OCT. '98). REPLACEMENT OF THE MIRRORS BY THE DEALER HAS NOT HELPED. THE DEALER SAYS THAT IT IS A PROBLEM THAT HAS BEEN BROUGHT TO THEIR ATTENTION BY OTHER EXPEDITION OWNERS, BUT THAT FORD MOTOR HAS NO SOLUTION TO FIX THE PROBLEM. THIS CAUSES A SAFETY CONCERN AS THE DRIVER HAS TO TURN TO LOOK OUT THE WINDOWS TO SEE IF THERE IS A VEHICLE AS THE MIRRORS ARE RENDERED USELESS. UPON CONTACTING FORD MOTOR CO. OF MY CONCERNS (1-800-392-3673), I WAS INFORMED THAT ENGINEERING WOULD BE CONTACTED AND THAT I WOULD HAVE TO KEEP IN CONTACT WITH THE DEALER FOR ANY INFORMATION AS FORD WOULD NOT CONTACT ME. I ASKED WHEN THIS WOULD BE AND WAS INFORMED THAT NO DATE COULD BE GIVEN. I ALSO ASKED FOR THIS INFORMATION IN WRITING AND WAS INFORMED THAT THIS WAS NOT POSSIBLE. *AK
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