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Jeep Grand Cherokee 1999 Complaint

Complaint about ENGINE AND ENGINE COOLING : ENGINE : GASOLINE

ROSLYN, NY

Consumer Complaint:
THE VEHICLE STALLS INTERMITTENTLY BOTH IN DRIVE AND REVERSE. JEEP STATED THAT THIS IS A SOFTWARE PROBLEM BUT HAS BEEN UNABLE TO CORRECT IT. ON SEVERAL OCCASIONS THE VEHICLE WAS ALMOST STRUCK BY ANOTHER VEHICLE WHEN IT STALLED. THE MOST DANGEROUS SITUATIONS HAVE OCCURRED IN INTERSECTIONS AND WHEN DRIVING ON A HILL. FOR EXAMPLE, WHEN ENTERING A BUSY ROAD FROM A SIDE ROAD WITH POOR VISIBILITY, THE VEHICLE STALLED WHEN ATTEMPTING TO BACK UP FROM THE INTERSECTION WHEN IT BECAME APPARENT THAT THE VEHICLE WAS ENTERING THE LINE OF TRAFFIC (IT WAS NECESSARY TO ACTUALLY PARTIALLY ENTER THE INTERSECTION TO SEE TRAFFIC COMING FROM THE LEFT. ANOTHER DANGEROUS SITUATION OCCURRED WHEN THE VEHICLE STALLED ON A HILL AND THE DRIVER, WHO WAS INEXPERIENCED, FOUND THE CAR ROLLING BACKWARDS WHEN STEPPING ON THE ACCELERATOR BECAUSE THE VEHICLE HAD STALLED.

Date of Incident:
19981129