FAYETTEVILLE, GA
Consumer Complaint:
ON 12/27/98 MY ANTI-LOCK LIGHT AND BRAKE LIGHT REMAINED ON. BRAKES HAD MINIMAL POWER AND STOPPING. NO DEALERS OPEN ON SUNDAY. MONDAY WENT TO NEAREST SERVICE CENTER, FIRESTONE MASTERCARE, 1/2 MILE FROM HOTEL IN PALM HARBOR, FL. AFTER DIAGNOSTICS OF ABS FAILURE, FIRESTONE CONTACTED SEVERAL DEALERS FOR THE PARTS. NO DEALER WOULD RELEASE THE PARTS TO A 'RESELLER'. NEAREST PART COULD BE SHIPPED FROM ATLANTA. I AGREED TO OVERNIGHT SHIPPING. NEXT DAY, NO PART. CHRYSLER WOULD NOT SHIP TO A 'RESELLER'. ONLY AN AUTHORIZED DEALER CAN MAKE THE REPAIR. I WAS HEADED BACK HOME TO ATLANTA, SO I DROVE WITHOUT THE ABS AND ONLY MINIMUM BRAKING. ON 12/31/98 TOOK VAN TO DEALER. ON 1/4/99 DEALER ORDERED PARTS. BY 1/8 NO PARTS AVAILABLE. PARTS FINALLY AT DEALER ON 1/14 OR 15. VAN FIXED AND RETURNED. MY CONCERN IS THAT 1) THE PARTS FOR THE BRAKE RECALL #685 WERE NOT AVAILABLE TO A RESELLER, AND THEN NOT AVAILABLE FOR 2 WEEKS TO THE DEALER. THEN ACCORDING TO THE DEALER, MY SERVICE RECORD INDICATED THAT THIS RECALL WAS SERVICED ON 08/11/97 AND 12/17/97. I DO NOT REMEMBER A PROBLEM WITH THE BRAKES AT EITHER OF THOSE TIMES, NOR DO I REMEMBER HAVING THE BRAKES FIXED. HOWEVER, IF THE ABS WAS FIXED, IT HAS NOW FAILED FOR A 2ND TIME!!
Date of Incident:
19981227
Seat Covers Ford Dealer Bad Credit Car Loan Cars and motorcycles for sale
2009 Jan 07 - 19:19:02 - Motorpits.com - © Copyright 2005-2009 Buttle and Tuttle Ltd - 1.077mS